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Mementos Jewelry Return Policy


At Mementos Jewelry we want to ensure that your shopping experience is the best, for this reason we guarantee that all gold and silver class rings orders are safe, protected by shipping insurance.
Also, as your custom ring manufacturer with over 40 years of experience, we guarantee you will enjoy your jewelry for years to come.
If you have any questions about our class rings, do not hesitate to contact us at support@mementosjewelry.com.


Lifetime warranty on all our rings


We offer lifetime guarantee against normal wear and tear on your class ring.
If your class ring has been damaged by any other way, we can still repair it for an additional charge. Contact us at support@mementosjewelry.com for more details.


Return process


If you are not satisfied with the ring, you can return your order within 30 days from the date it was shipped.
NOTE: All return requests go through an approval process.
To start your return process, write to us at support@mementosjewelry.com with the following order information:
-Full name
-Address
-Order number
-Date of purchase
-Type of ring purchased
-Problem with the order.
If your order is approved for return, we will provide you with a return authorization number along with a prepaid return label through USPS. The return authorization number must be clearly marked on the outside of the package.
NOTE: All returned items are inspected upon receipt before any refund, exchange or credit is issued. Merchandise that does not match our product data in our records will be returned or refused.


Refund for wrong size


Please note that we are not responsible for incorrect size selection, and we do not accept returns for such reason. However, we will be able to offer you a 20% discount coupon in case you want to reorder the ring in the correct size.


Repair for reasons related to the manufacturer


If your ring has had a manufacturing defect or any of the stones have fallen out within 30 days of receiving the ring, we will repair it for you at no additional cost, in this case we will send you a prepaid label via USPS to repair your ring and send it back to you.


Refund process


The refund will be issued within 10 business days of receiving the package. All refunds will be issued to the original form of payment. Please allow one monthly billing cycle for the credit to appear on your credit card statement or selected payment method.
NOTE: Mementos Jewelry reserves the right to accept any other means of return, refund or repair other than those described in this document.